At Tradezy, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information. Tradezy serves as an independent platform that connects customers with verified tradespeople across Calgary, Alberta. We do not employ contractors, nor do we provide the services directly. Instead, we act strictly as an intermediary between customers and service providers. By using our platform, you acknowledge and agree to the terms described herein.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1.Scope of This Policy

This Privacy Policy governs the use of all personal information collected through:

• The Tradezy website
• Service booking forms
• Communication channels (email, text, contact forms)
• Third-party services used for payment, notification, or analytics

By submitting a request, using our services, or engaging as a contractor, you consent to the collection, storage, and use of your information as described in this policy.

2. Information We Collect

We collect personal information in order to facilitate seamless booking, improve service delivery, and ensure quality experiences for both customers and tradespeople.

2.1 From Customers

When you book a service, we collect:

• Full name
• Email address
• Phone number
• Service address
• Preferred service type and time
• Special instructions or notes
• IP address and browser/device information

We also track your engagement on the website to better understand usage patterns, improve user experience, and address issues quickly.

2.2 From Tradespeople

If you sign up to provide services through Tradezy, we collect:

• Full legal name
• Email address and phone number
• Professional background and service categories
• Proof of insurance (recommended minimum $1M liability)
• Any relevant certifications or trade licenses
• Profile photo (if provided)
• Ratings, reviews, and job completion records

2.3 Financial & Transaction Data

Tradezy processes all customer payments through trusted third-party payment processors (e.g., Stripe or Square). While we do not store full payment card information, we may retain transaction metadata, including:

• Transaction ID
• Booking amount
• Payment confirmation status
• Payout details to tradespeople

3. Why We Collect Your Information

Tradezy collects and processes information for the following purposes:

• To facilitate and manage service bookings
• To match customers with qualified tradespeople
• To communicate with both parties regarding appointments
• To handle payments, refunds, and disputes
• To conduct internal analytics and service improvements
• To verify identity and prevent fraud
• To comply with applicable legal and regulatory obligations

We strive to collect only the information necessary to fulfill these purposes.

4. Our Role as an Intermediary

Tradezy is not a service provider. We are a neutral digital platform that connects customers with independent contractors. All services are performed solely by the tradespeople booked through the site. By using Tradezy, customers acknowledge that we do not supervise, direct, or control the quality or completion of the work provided. Our role is limited to facilitating the booking and processing payments securely.

5. Payment Processing

Tradezy uses secure, PCI-compliant third-party services to process payments. When you book a service:

1. Your payment is submitted via Stripe or Square at the time of booking.
2. Tradezy temporarily holds the funds as a transactional intermediary.
3. Once the service is completed without dispute, payment is released to the tradesperson, minus Tradezy’s service fee.
4. In the event of cancellations, non-performance, or disputes, we may withhold or reverse funds as needed.You will receive a confirmation of payment at the time of booking, and all transactions are logged and auditable.

6. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Specifically:

• Personal data related to service bookings, communications, and payment processing is retained for a maximum of three (3) years from the date of your last interaction with Tradezy.
• After three years, we will either securely delete your data or anonymize it so that it can no longer be associated with you.

We retain this data for the following reasons:

• To resolve potential disputes between customers and tradespeople
• To comply with relevant tax, legal, and regulatory obligations
• To protect Tradezy in the event of fraud or misuse of the platform
• To maintain historical records of platform activity and performance

You may request deletion of your data sooner by contacting us at [Insert Email], subject to any legal or contractual obligations we must fulfill.

7. How We Protect Your Information

We take privacy and data protection seriously. Tradezy applies the following safeguards:

• SSL encryption for all data transfers
• Role-based access controls for internal staff
• Data minimization practices
• Two-factor authentication where applicable
• Regular internal security audits
• Use of privacy-compliant third-party processors onlyWe will never sell, lease, or trade your personal data.

8. Information Sharing

Your personal information is shared only as needed to provide the requested service:

• With tradespeople, to complete your service request
• With Stripe or Square, to process payments
• With customer support platforms (if used) to assist with inquiries
• With legal or governmental authorities, if required by law or to prevent harm

We do not share your information with advertisers, brokers, or data resellers.

9. No User Account Required

To simplify the booking process, Tradezy does not require account creation. All bookings are made through a secure one-time form submission.

10. Use of Cookies

We use cookies and similar technologies for functionality and analytics. These include:

• Session cookies for form submissions
• Preference cookies for remembering service types
• Analytics cookies for understanding user behavior (e.g., Google Analytics)

Users may opt out of cookies through their browser settings, but some features may be limited as a result.

11. Email and SMS Communications

By submitting a booking request, you agree to receive transactional emails and messages confirming your booking, service updates, and post-service feedback requests.

You may also opt-in to receive:

• Promotions and seasonal discounts
• New service announcements

You may unsubscribe at any time through the link provided in each communication or by contacting us at privacy@tradezy.ca.

12. Booking Disclaimer Reference

By submitting a request on the platform, you agree to Tradezy’s Booking Disclaimer, which outlines:

• The nature of your agreement with the independent tradesperson
• Your responsibilities as a customer
• Safety and conduct expectations
• Limitations of Tradezy’s liability

This disclaimer appears as a required checkbox at the time of booking and is legally binding.

13. Your Rights

Under Canadian law, you have the right to:

• Access and review your personal data
• Request correction or deletion
• Withdraw consent (where applicable)
• Lodge a complaint with a regulatory body

To make a request, please email privacy@tradezy.ca with the subject: Privacy Rights Request.

14. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes to our services, legal obligations, or business operations. Any changes will be posted on this page with a revised effective date. Continued use of the platform indicates acceptance of the updated terms.

15. Contact Information

For privacy-related inquiries, data access requests, or legal concerns, please contact:

Tradezy Privacy Officer

📧 privacy@tradezy.ca

📍 Calgary, Alberta, Canada

🕒 We typically respond within 1–3 business days