Platform: Tradezy (referred to as “we,” “us,” “our,” or “Tradezy”)

Website: www.tradezy.ca

1. Acceptance of Terms

By accessing or using the Tradezy platform (the “Platform”), you acknowledge and agree to these Terms and Conditions (“Terms”), which govern your use of the services provided by Tradezy. These Terms constitute a legally binding agreement between you and Tradezy. If you do not agree with these Terms, you must not use our Platform.

2. Description of Services

Tradezy is a third-party service facilitation platform that connects customers  seeking household trade services (e.g., plumbing, HVAC, electrical) with independent, self-employed trades professionals (the “Contractors”). Tradezy does not perform any trade services directly and is not liable for the work quality, timing, conduct, or licensure of any Contractor.

3. No Employment Relationship

Tradezy is not the employer of any Contractor. All Contractors operate as independent  service providers and are not agents, employees, or representatives of Tradezy. Tradezy does not supervise, direct, or control the work, tools, or methods of Contractors. Any issues arising from the provision of services are to be resolved directly between the Customer and Contractor.

4. Booking Services

Customers may use the Platform to:

• Submit a service request form
• Receive a response (confirmation or follow-up)
• Approve a quote and authorize service

All bookings are subject to Contractor availability. Submitting a request does not  guarantee that a Contractor will accept the job. By submitting the service request form, you agree to the Booking Disclaimer and Customer Agreement, which outlines the scope of your responsibilities and Tradezy’s limited role.

5. Pricing and Payments

5.1 Fee Structure

Tradezy facilitates payments between Customers and Contractors. When a booking is confirmed, the Customer will be charged a total that includes:

• Service Fee (set by the Contractor)
• Platform Fee (retained by Tradezy for facilitating the job)

All fees will be transparently shown prior to payment.

5.2 Payment Process

1. Customer Payment Collection

• Customers pay in full upfront when booking is confirmed.
• Payment is processed securely via Stripe, Square, or another authorized provider.
• Funds are held by Tradezy until job completion.

2. Job Completion and Contractor Payout

• Once the job is marked as complete by the Customer (or auto-completed after 72 hours without dispute), Tradezy releases the Contractor’s payment.
• Contractor payments are typically processed within 3–7 business days.
• Contractors are not paid directly by customers.

3. Disputes and Delays

• If a dispute is submitted, Tradezy may temporarily hold funds until investigation.
• Tradezy is not responsible for resolving disputes but will attempt to mediate in good faith.We reserve the right to withhold payment to Contractors in the event of poor service, fraud, or breach of agreement.

5.3 Taxes and Invoicing

• Customers may request invoices, which will include service descriptions and final costs.

• Contractors are responsible for all applicable tax reporting.
• Tradezy does not issue T4As, T5018s, or tax slips.

6. Cancellations and Refunds

• Cancellations before service confirmation may receive a full refund.
• Once a job is confirmed and scheduled, a 15% cancellation fee may apply.
• Refunds for completed work are not guaranteed, but Tradezy will evaluate refund requests in cases of:
  • Fraud
  • Gross negligence
  • Job not performed

Tradezy reserves the right to deny refund requests deemed abusive or lacking justification.

7. Customer ResponsibilitiesBy booking through Tradezy, you agree to:

• Provide accurate service descriptions and access instructions.
• Be present or provide access during scheduled service times.
• Notify Tradezy promptly of any concerns or disputes.
• Accept the Booking Disclaimer prior to final submission of your service request.

8. Contractor Responsibilities

All Contractors on Tradezy must:

• Be independent professionals with the necessary licenses, insurance, and permits.
• Maintain high standards of professionalism, conduct, and punctuality.
• Resolve disputes in good faith and provide service guarantees where applicable.
• Accept payment terms and acknowledge that Tradezy controls all payment disbursement.

Tradezy may suspend or permanently remove Contractors for:

• Customer complaints
• Unlicensed activity
• No-shows or repeated late arrivals
• Unsafe conduct or abuse

9. Tradezy’s Role and Liability

Tradezy acts solely as a neutral facilitator, providing a platform to connect Customers and Contractors. Tradezy:

• Does not guarantee the availability, quality, or safety of services.
• Does not provide warranties for completed jobs.
• Is not liable for property damage, bodily injury, or service deficiencies.

By using our Platform, you agree to release Tradezy from all claims related to services performed, except where prohibited by law.

10 Limitation of Liability

To the maximum extent permitted by law:

• Tradezy is not liable for any indirect, incidental, or consequential damages.
• In any event, Tradezy’s total liability will not exceed the Platform Fee paid by the Customer for the disputed service.

11 . Data Collection and Privacy

Tradezy collects personal information in accordance with our Privacy Policy. This includes:

• Name, email, phone number
• Job request details
• Location and access notes

We do not sell or share customer information with third parties except:

• To Contractors for job performance
• For fraud prevention and legal compliance

12. Platform Use and RestrictionsUsers must not:

• Use the Platform for illegal or unauthorized purposes.
• Impersonate another person or submit false service information.
• Contact Contractors or Customers to bypass Tradezy’s payment system.
• Abuse or spam the booking form or customer contact channels.

Violating these rules may result in permanent bans or legal action.

13. Modifications to Terms

Tradezy reserves the right to modify these Terms at any time. Users will be notified of significant changes. Continued use of the Platform after changes implies acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, and applicable laws of Canada, without regard to conflict of law principles.

15. Contact Us

If you have questions about these Terms, contact:

📧 support@tradezy.ca

📍 Calgary, Alberta, Canada